This document provides late-breaking or other information that supplements the Microsoft Word documentation, and is current as of the date above. After that date, you may find more current information and resources on the Microsoft Office Web site, available from the Help menu by clicking Office On The Web. Additional information, including network and administration issues, can be found on the Office Resource Kit Web site at:
http://www.microsoft.com/office/ork/
For further technical information on Word, please search Microsoft Product Support Services information on the Personal Online Support Web site at:
http://support.microsoft.com/support/
To view the Readme file on-screen, maximize the browser window. To print the Readme file, click the Print button on the toolbar.
Installing Word
Error message 2355 or Corrupt Cabinet
Working with Word
Genius Assistant character no longer installed
Clip art Web Collections scope requires Internet Explorer 5 or later
Tools on the Web and Internet Explorer
Using Compare and Merge with Word 2.0 documents requires saving files in Word Document format
Handwriting recognition may not display on the screen when using certain display settings
Printed watermarks
Compress Picture feature
Version history is lost when opening Word 2002 documents in an earlier version of Word
The Versions feature is not compatible with the Make local copy of files stored on network or removable drives option
Using Mail Merge with Microsoft Access or Microsoft Excel data sources
Using the multiple-user editing feature on a shared location
Overlapping characters after double quote using some HP printers
Problems with Internet Explorer 5.5 when using speech recognition, handwriting recognition, or Input Method Editors (IME) on a non-East Asian version of Microsoft Windows 2000
Problem with the Web Page Wizard if the Microsoft Windows language version does not match the language used by Office XP
Multilingual issues
Word and Indic languages
Help issues
Help topic: Create a digital dashboard
Help topic: About digital dashboard and Web Parts
Help topic: Create a Web Part by saving to a digital dashboard folder
Help topic: Tips for finding clips
Help topic: Turn on or off transparent floating toolbars
Help topic: What's new in Microsoft Word
Help topic: About inserting frequently used text and graphics
Help topic: Troubleshoot inserting frequently used text and graphics
Error message 2355 or Corrupt Cabinet
If during installation of Word you receive error message number 2355 or the message text "Corrupt Cabinet," update the version of Microsoft Windows Installer on your computer by running the appropriate executable file found on the installation CD. The following assumes that D:\ is your CD drive.
| For Windows 98 or Windows Millennium Edition (Me) | D:\FILES\SUPPORT\INSTMSI.EXE |
| For Windows NT 4.0 | D:\FILES\SUPPORT\INSTMSIW.EXE |
| For Windows 2000 | D:\FILES\SUPPORT\Q282879.EXE |
After running the file, restart your computer and begin installation again.
Return to Contents
Genius Assistant character no longer installed
Word no longer supports the Genius Assistant character. For customers who were using this Office Assistant and who are upgrading from Word 2000, the Assistant will be switched to the default character, Clippit. Upon upgrading, you can select another Assistant by right-clicking the Assistant and then clicking Choose Assistant.
Return to Contents
Clip art Web Collections scope requires Internet Explorer 5 or later
When you are searching for clip art, either in Clip Organizer or in the Insert Clip Art task pane, you must have Microsoft Internet Explorer 5 or later to use the Web Collections scope in the Search in list.
Return to Contents
Tools on the Web and Internet Explorer
To use the Tools on the Web feature from within Clip Organizer, or from the action menu of any clip, including those in the Insert Clip Art task pane, you must have Microsoft Internet Explorer 5 or later. This requirement does not apply to the Tools on the Web feature when accessed from the Tools menu.
Return to Contents
Using Compare and Merge with Word 2.0 documents requires saving files in Word Document format
Under very specific circumstances, Word may stop responding (hang) if you use the Compare and Merge feature to compare documents created in Word 2.0 for Windows. This behavior will occur if the comparison reveals revised or deleted text immediately after a table. To work around this problem, use the Save as command on the File menu to save the Word 2.0 documents in Word Document format before you perform the comparison.
Return to Contents
Handwriting recognition may not display on the screen when using certain display settings
If you are using handwriting recognition to enter text, handwriting may not display on the screen if your computer's display colors are set to 256 colors or if the display font size is set for Large fonts.
Return to Contents
Printed watermarks may print as a solid black rectangle on some laser printers such as the HP LaserJet 4, if the Text watermark option is clicked in the Printed Watermark dialog box, and the Semitransparent check box is also selected. To fix this problem, clear the Semitransparent check box.
Return to Contents
The Compress Picture feature does not work with pictures inserted with the Text Wrapping attribute set to In Line With. You do not receive a warning that the picture is not compressed. Note that you may be able to work around this behavior by setting Text Wrapping to a different option, compressing the selected picture, and then setting Text Wrapping back to In Line With Text.
Return to Contents
Version history is lost when opening Word 2002 documents in an earlier version of Word
Version history (on the File menu, click Versions) is lost when you open a Word 2002 document in an earlier version of Word. If you want to view a particular version of a Word 2002 document in Word 2000 (which is the only previous version of Word that supports versioning), you must first open that version of the document in Word 2002, save a copy of it, and then open the copy in Word 2000.
Return to Contents
The Versions feature (on the File menu, click Versions) is not compatible with the Make local copy of files stored on network or removable drives option (on the Tools menu, click Options, and then click the Save tab). If this option is selected, you will be unable to open the file from the network or removable drive. To work around this behavior, clear the Make local copy of files stored on network or removable drives option.
Return to Contents
Using Mail Merge with Microsoft Access or Microsoft Excel data sources
When using Mail Merge, you cannot connect to a Microsoft Access or Microsoft Excel data source whose location is specified using a URL (location that starts with an http://). To fix the problem, either copy the file to your local disk, or access the file through a Windows file share.
Return to Contents
Using the multiple-user editing feature on a shared location
The multiple-user editing feature is designed to support multiple-reviewer collaboration on documents posted to a shared location. When you try to open a document that is already opened for editing by another person, you are given the option to open a local copy of the document that can later be merged into the original document. You will be notified when the original document becomes available for editing, and then prompted to merge the documents. Normally, you would see a marked up document that can be edited or saved; however, if your document is on a Web server, the merge operation results in a document that doesn't have the changes from the user who initially was editing the document. In addition, the document is marked Read Only. The workaround is to save the document to a different location after the merge is completed, and then click Compare and Merge Documents on the Tools menu to merge it back with the master copy of the document. If you don't do this, you will lose the initial user's changes.
Return to Contents
Overlapping characters after double quote using some HP printers
On Microsoft Windows 98 and Microsoft Windows Millennium Edition, the character before and the character after a double quote will overlap. To work around this issue, if you have the HP DJ630 or DJ640 printer, you can use the DJ610 printer driver. If you have the HP DJ840 printer, you can use the DJ810 printer driver. If you have the HP DJ900 series, you can use the DJ985 printer driver.
Return to Contents
If you are using Microsoft Internet Explorer 5.5, you may have problems when you use the following features: speech recognition, handwriting recognition, or Input Method Editors (IME) on a non-East Asian version of Microsoft Windows 2000. For example, if you turn off Word as your e-mail editor and switch to HTML message format, you may not be able to use these alternative input methods. The workaround is to use Internet Explorer 5.01 or Internet Explorer 6 or use Word as your e-mail editor.
Return to Contents
The Web Page Wizard will not run if your language version of Microsoft Windows and Office XP do not match. For example, if you are using the German language version of Office XP on a non-German language version of Windows, the Web Page Wizard will not run. However, if you change the installed language for Office XP to German, the Web Page Wizard will run. For example, to change the installed language from English to German, click Start, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office XP Language Settings. In the Default version of Microsoft Office box, change the language from English (U.S.) to German.
Return to Contents
If you are enabling support for the Indic languages, it is recommended that you choose Indic in the Default version of Microsoft Office list in the Microsoft Office Language Settings (on the Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Language Settings).
Microsoft Word requires Microsoft Windows 2000 or later for Indic language support. Devanagari and Tamil script are fully supported with Windows 2000.
Return to Contents
Help topic: Create a digital dashboard
The procedures in this topic for creating digital dashboards from Microsoft Outlook or from the Add Network Place Wizard are incorrect. You cannot create a digital dashboard from either Outlook or the Add Network Place Wizard. If you have Microsoft SharePoint Portal Server 2001, you can create a personal dashboard on that server by clicking the Create a new personal dashboard link on the server's dashboard site home page, and then following instructions. For more information on how to create a digital dashboard, download the Digital Dashboard Resource Kit (DDRK), which is available on the Microsoft Digital Dashboard Web site at:
http://www.microsoft.com/business/digitaldashboard/
Return to Contents
Help topic: About digital dashboard and Web Parts
This topic incorrectly states that you can create a digital dashboard from Microsoft Outlook or from the Add Network Place Wizard. You cannot create a digital dashboard from either Outlook or the Add Network Place Wizard. If you have Microsoft SharePoint Portal Server 2001, you can create a personal dashboard on that server by clicking the Create a new personal dashboard link on the server's dashboard site home page, and then following instructions. For more information on how to create a digital dashboard, download the Digital Dashboard Resource Kit (DDRK), which is available on the Microsoft Digital Dashboard Web site at:
http://www.microsoft.com/business/digitaldashboard/
Return to Contents
Help topic: Create a Web Part by saving to a digital dashboard folder
The information in step 1 of this topic is incorrect. You cannot create a digital dashboard from Microsoft Outlook or from the Add Network Place Wizard. If you have Microsoft SharePoint Portal Server 2001, you can create a personal dashboard on that server by clicking the Create a new personal dashboard link on the server's dashboard site home page, and then following instructions. For more information on how to create a digital dashboard, download the Digital Dashboard Resource Kit (DDRK), which is available on the Microsoft Digital Dashboard Web site at:
http://www.microsoft.com/business/digitaldashboard/
Return to Contents
Help topic: Tips for finding clips
This topic contains an inaccurate example. The search "blue, car" would actually yield results for blue AND car for local scopes, and would yield results for blue only for the Web Collections scope.
Return to Contents
Help topic: Turn on or off transparent floating toolbars
Disregard the Help topic, "Turn on or off transparent floating toolbars," which documents a toolbar feature that is not available in Word.
Return to Contents
Help topic: What's new in Microsoft Word
Disregard the information under the "Everyday tasks" section about an enhanced AutoComplete feature. Word will not offer AutoComplete suggestions for names of people you've sent e-mail to recently using Outlook.
Return to Contents
Help topic: About inserting frequently used text and graphics
Disregard the information in the second paragraph under the "Inserting AutoText entries" section. Word will not offer AutoComplete suggestions for names of people you've sent e-mail to recently using Outlook.
Return to Contents
Help topic: Troubleshoot inserting frequently used text and graphics
Disregard the information in the last bullet item in the first troubleshooting topic "I typed the first part of an AutoText entry name, or a person's name or e-mail address, but Word doesn't display an AutoComplete tip." Word will not offer AutoComplete suggestions for names of people you've sent e-mail to recently using Outlook.
Return to Contents